can switch from StartUp Pro to 3CX Free?

[kjuzs]

We are currently on a trial period for StartUp Pro. I've now come across this webpage https://www.3cx.com/ordering/pricing/ which details the different versions' functions. It looks like 3CX Free may work better for us instead of StartUp Pro. Can we switch to the 3CX Free version and retain all the settings that are currently in our StartUp Pro version (eg users, ring groups, digital receptionists, greetings etc).

If we do decide to opt for 3CX Free (hosted by 3CX) - is it truly free or do we have hosting fees? If we do decide to opt for StartUp Pro version (hosted by 3CX), then it is $175/year for up to 10 users correct?

thank you
Kristy

 

[N_G]

No, if you want to have a free phone system you have to stay with 3CX StartUP

 

[kjuzs]

Thank you for your response. We definitely do not want Startup Free. We are choosing between Startup Pro and 3CX Free (pull down from the Full Feature List shows 5 options - Startup Free, Startup Pro, 3CX Free, Pro and Enterprise). Startup Free does NOT have some features that we want that are in Startup Pro and 3CX Free has all the features we would need. Are you saying that we will not be able to retain all our current settings from our trial Startup Pro if we switch to 3CX Free (hosted by 3CX)?

 

[MonikaR_3CX]

Hi @kjuzs

Thank you for posting in our Community Forums.

Kindly note that switching between StartUP and a Dedicated instance is not possible, and if you'd like to move into 3CX FREE you would need to obtain a new license key and configure your system all over.

To answer this question:

If we do decide to opt for 3CX Free (hosted by 3CX) - is it truly free or do we have hosting fees?

The license key itself is free, but you would be paying for hosting. All information in regards to our Hosting and its prices can be located on our website here.

Best Wishes,
Monika

 

[kjuzs]

We are going to stick with StartUp PRO hosted by 3CX . Our trial ends in December and we are planning to renew. The pricing says $175/year for up to 10 users - I'm assuming this includes the hosting as well? Are there any other fees to pay (understand that we have and are paying our SIP trunk provider Voxtelesys separately)

One remaining issue is tech support. Aside from this forum, it looks like we can purchase support tickets at $75/ticket but it is assumed that we need someone with IT skills on our end. So far, we've been able to set up and use StartUp PRO with no IT help. Our outside IT support is listed as a Bronze partner but they told us we cannot pay for our StartUp PRO subscription thru them and they are probably not going to be supporting us. I'm just wondering what we can do if we do need support? There was another Partner assigned to our account but after one email exchange (and maybe they found out we dont need their big support package), they didnt reply back to us. We basically just need an on-call type tech support if we ever need it -- which seems unlikely since we've been using 3CX for a couple of months now without any issues.

 

[Evolute IT]

We are going to stick with StartUp PRO hosted by 3CX . Our trial ends in December and we are planning to renew. The pricing says $175/year for up to 10 users - I'm assuming this includes the hosting as well? Are there any other fees to pay (understand that we have and are paying our SIP trunk provider Voxtelesys separately)

One remaining issue is tech support. Aside from this forum, it looks like we can purchase support tickets at $75/ticket but it is assumed that we need someone with IT skills on our end. So far, we've been able to set up and use StartUp PRO with no IT help. Our outside IT support is listed as a Bronze partner but they told us we cannot pay for our StartUp PRO subscription thru them and they are probably not going to be supporting us. I'm just wondering what we can do if we do need support? There was another Partner assigned to our account but after one email exchange (and maybe they found out we dont need their big support package), they didnt reply back to us. We basically just need an on-call type tech support if we ever need it -- which seems unlikely since we've been using 3CX for a couple of months now without any issues.

StartUP is an all-in-one, so there's no hosting fees with that. Only your SIP trunks.

I believe partners are able to resell StartUP, so not sure why that other one said no.

Feel free to DM us. We do a lot of remote on-demand support instead of trying to sell support packages. Also, partners have support tickets already, whereas customers have to buy them for that 75$.

 

[N_G]

We are going to stick with StartUp PRO hosted by 3CX . Our trial ends in December and we are planning to renew. The pricing says $175/year for up to 10 users - I'm assuming this includes the hosting as well? Are there any other fees to pay (understand that we have and are paying our SIP trunk provider Voxtelesys separately)

One remaining issue is tech support. Aside from this forum, it looks like we can purchase support tickets at $75/ticket but it is assumed that we need someone with IT skills on our end. So far, we've been able to set up and use StartUp PRO with no IT help. Our outside IT support is listed as a Bronze partner but they told us we cannot pay for our StartUp PRO subscription thru them and they are probably not going to be supporting us. I'm just wondering what we can do if we do need support? There was another Partner assigned to our account but after one email exchange (and maybe they found out we dont need their big support package), they didnt reply back to us. We basically just need an on-call type tech support if we ever need it -- which seems unlikely since we've been using 3CX for a couple of months now without any issues.

Thats great news. Hosting is included. You will be able to order via your partner, its just not available for sale yet. You dont have to do anything, once its for sale your partner will be able to renew your subscription.... We will be sending you an email. it wont be before January. Until then you can use it free of charge.

Soon there will be a big update allowing you to use deskphones.