Can we suppress Response Error Codes Email Notification?

[erikdb]

Dear Community, our on-prem hosted 3cx system is generating messages when someone is trying to place a call to a number which isn't connected (doesn't exist). The Response Error Code in that case is "Call or registration to #thecallednumber failed. Then it is followed by the IP address of our Sip Trunk provider and a 404 Not Found code. We also get an email notification of this message in the inbox of the email address that is registered as the admin email address in our 3cx system. Now my questions: 1. is there a way to suppress the email notification? And 2: will it still be possible to find these errors in log files or error reports and where can I find these? Many thanks in advance for any help!

 

[JosIPVG]

Hi Erik,

The email notification can be turned off:

Management Interface -Settings- Email- Notifications
In this pane you can select all notifications you want to be notified off on the registered Admin email.

These notifications will still appear in the event/activity log.

 

[erikdb]

Hi, thanks for your reply. In these settings I see the option "Trunk/Provider responds to Request with an Error code" which can be disabled. I guess that this suppresses ALL error codes. There is no option to select only messages for certain error codes?

 

[JosIPVG]

Hi Erik,

No thats not the case , but all error codes/messages are all in the activity/event log in case you need to troubleshoot an issue.

 

[erikdb]

Ok, thanks for your help.

 

[spooner.arthur]

Hello,
I don't want the error messages from 486 busy here, 404 not found and 606 not acceptable.

If I remove this codes under Settings -> Parameters Search for: RESPONSE_ERROR_CODES
Can I still see the errors in the log?

Best regards
Arthur

 

[TheodorosG_3CX]

Please do not make changes to the 3CX Parameters as it can cause other issues.
The event log is there to show the reason the call is failed.

 

[spooner.arthur]

OK.
How can I change the e-mail notification?
I don't need message from the codes 486, 404 and 606

 

[TheodorosG_3CX]

This cannot be changed. The only option is to disable the notification and only check the event log.