Cancelled Calls

[jeremywatco]

Having a strange issue.. maybe its because its later at night and my brain isnt working.. not sure.

Have a ring group with a single extension in it.
Have a Inbound DID rule set for a specific phone number dialed to go to that ring group.

Works fine for one call.

Make a call to that number while someone is on the phone and you never hear a ring and instead your cell phone just says call canceled instead of just ringing until the extension frees up. Call timer set at 200 seconds.

Ideas?

 

[Saqqara]

If the extensions is not available when 3cx polls the extensions in the ring group, if will use 'destination if not answer'.

The system will only ring available extensions when the call comes into the ring group - it will not kept checking the status of the phones.

if you want the queues call, look at queues - https://www.3cx.com/docs/manual/call-center-queues/ Note : The Call Queue feature is only available in PRO and ENTERPRISE editions.