Cannot access hosted instance of 3CX

[eterprizeit]

How can I find if there is an issue with my hosted instance of 3CX ? Who should I contact and how?

 

[TheodorosG_3CX]

Can you please clarify if you still experience the issue?

 

[eterprizeit]

Can you please clarify if you still experience the issue?

The issue appears to be resolved. Thank you.

 

[TheodorosG_3CX]

This seems that was an issue with the ISP as the machine was up and running.
In any case good to know you are able to reach it now.

 

[YiannisH_3CX]

If you run into this issue again try to disable IPv6 and then try again. We had similar issues and that was the issue.

 

[AndreasC_3CX]

How can I find if there is an issue with my hosted instance of 3CX ? Who should I contact and how?

Hello @eterprizeit,
To answer your question in regards to whom you can contact, you can:
1. post in our Hosted forums as you already did and our Hosted team members will review your query and assist you.
2. Contact [email protected] if you believe this is a licensing matter for your Hosted by 3CX system.
3. Technical matters for hosted by 3CX instances can be mentioned in the forums and by opening a support ticket to our Dedicated support team.
If you decide to open a support ticket, please check our support procedures here to make sure you are aligned with our support policies.
Opening a support ticket can be done from your Portal > Support tab.