Cannot call out from htek uc923

[Alphabetic]

2.0.65.45

18.0 (Build 939)

Phone is provisioned on LAN.

When they make an outbound call it doesnt go anywhere.

Doesnt appear in call log.

PCAP from the phone shows the following, and inbound calls work.

Phone has been factory reset twice.

.29 is 3CX.

 

[Alejandro_3CX]

Hi, these phones are third party supported.

I wonder if using the same extension with the 3CX app do you experience the same issue? also is the same for internal calls?

You can set the the logs to verbose and then you can replicate the event and check the activity log and event logs, that will provide you information about the issue.

 

[Alphabetic]

So turns out "cant call out" is the user not pressing send after dialling the number.

apparently, they never had to before? this must have changed in a newer fw?

 

[Alejandro_3CX]

So turns out "cant call out" is the user not pressing send after dialling the number.

apparently, they never had to before? this must have changed in a newer fw?

Well, I’m afraid that it is something that you will need to check with Htek.

Have a great day!