Cannot change default ring tone on SNOM

[mnorfolk]

A question for anyone who has successfully edited the standard provisioning templates as supplied in v12.
I understand that support isn't given for editing the provisioning templates, so I wonder if anyone on the forum has managed this.

I am using SNOM 710 and 720 handsets (and the latest 3CX version) and I would like to make two simple changes to the templates...

• 1) Change the display to show the extension number and username
  2) Change the default ring tone.

1) Change the Display - I have managed to do this by editing the variables in the Background Logo section of the template...

    <!--########################################################-->
    <!--###                 Background Logo                  ###-->
    <!--########################################################-->

	<user_idle_text idx="1" perm="">%%extension_number%% - %%extension_first_name%%</user_idle_text>

2) Change the Default Ring Tone - I haven't been able to do this!
The following code in the template looks as though it would change the ringer tone, so I simply changed the number to Ringer2 or Ringer3 for example, but it doesn't work.

<!--########################################################-->
<!--###       Distinctive ringing                                                      ###-->
<!--########################################################-->
	
<!--# Internal Calls-->
<alert_internal_ring_text perm="">internal</alert_internal_ring_text> 
<alert_internal_ring_sound perm="">Ringer1</alert_internal_ring_sound>

This parameter is obviously for the internal ring, but I tried changing it for external as well.

Has anyone managed to change the ring tone using a template?

Thanks.

 

[sbowers]

mnorfolk - I am experiencing the same problem. I attempted to change the config file to where there is no default ring tone set but it keeps on leaving it as default. I have also tried the fixes you did with the same outcome. I am still working on this and if I figure it out I will let you know.

 

[sbowers]

I figured it out. In the provisioning template do:

<!--# Internal Calls-->
<alert_internal_ring_text perm="">internal</alert_internal_ring_text>
<alert_internal_ring_sound perm="">Custom</alert_internal_ring_sound>

<!--# Calls from Exernal-->
<alert_external_ring_text perm="">external</alert_external_ring_text>
<alert_external_ring_sound perm="">Custom</alert_external_ring_sound>

This worked right away for me.

Hope this helps!