Cannot Change Username on Management Console

[NanoCloud]

I no longer want a former technician to have access to my clients 3CX consoles. I have tried changing the passwords multiple times and on different consoles with no luck.
Security -> admin credentials. I put in the old password, new password then click ok. Log off but still have to log in with old credentials. Really hoping some one can help. This is urgent.

 

[ChrisC_3CX]

What version of the 3CX PBX are you running? You can check in Dashboard >> Information >> Version/License.

Also, can you set the PBX logging mode into Verbose logging from Dashboard >> Activity Log >> Settings then try to change the credentials again and check if you see any errors in the Management Console log?

You can find the log in Dashboard >> Activity Log >> Logs >> Instance.

 

[NanoCloud]

All consoles are on version 18.0 (Build 461).
Went into verbose mode. restarted all services. logged back in. Changed admin credentials, no error. logged out. had to log in with old credentials.

 

[NanoCloud]

It worked. I had to change the new passwords i entered previously.
Thank you for your help.