cannot dial out via pstn

[abelaguilar]

Hello all:

This is my first post. Had a great time installing 3cx on a dell computer.

I have managed to install 2 soft pphones and a polycom 501.

I can dial to any extension.

However, on my pstn line, I have problems.

I"m using a linksys spa 3102.

when I try to dial out this is the error I get:

18:34:32.250 CallConf::Rejected [CM103005] Call(27) is rejected: Invalid password provided
18:34:32.250 StratInOut:nCancel [CM104008] Call(27): Call from Ext.103 to 19109873586 terminated; cause: 403 Invalid password provided; from IP:192.168.0.102
18:34:32.140 AuthMgr:nAuthFailure [CM101000] Registration request from sip:[email protected]:5060 failed. Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
18:34:32.140 AuthMgr::requestCredential [CM001005] Message SipReq: INVITE [email protected]:5060 tid=56714a5e5162ca1f cseq=INVITE [email protected]:5060 / 2 from(wire) failed authentication!
18:34:32.140 AuthMgr::requestCredential [CM001001] Authentication ID for CfgExt:103 doesn't match provided: 10000 vs 103
18:34:31.734 AuthMgr:nAuthFailure [CM101000] Registration request from sip:[email protected]:5060 failed. Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
18:34:31.734 AuthMgr::requestCredential [CM001005] Message SipReq: INVITE [email protected]:5060 tid=2b6e936d953cdb0d cseq=INVITE [email protected]:5060 / 2 from(wire) failed authentication!
18:34:31.734 AuthMgr::requestCredential [CM001001] Authentication ID for CfgExt:103 doesn't match provided: 10000 vs 103
18:34:31.453 CallConf:nIncoming [CM103002] Call(27): Incoming call from 103 (Ext.103) to sip:[email protected]


IF I try to dial out from xlite softphone I get this log:

18:36:14.140 CallConf::Rejected [CM103005] Call(28) is rejected: Invalid password provided
18:36:14.140 StratInOut:nCancel [CM104008] Call(28): Call from Ext.101 to 19109873586 terminated; cause: 403 Invalid password provided; from IP:192.168.0.102
18:36:14.046 AuthMgr:nAuthFailure [CM101000] Registration request from sip:[email protected]:5060 failed. Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
18:36:14.046 AuthMgr::requestCredential [CM001005] Message SipReq: INVITE [email protected]:5060 tid=f6545c390028823f cseq=INVITE [email protected]:5060 / 2 from(wire) failed authentication!
18:36:14.046 AuthMgr::requestCredential [CM001001] Authentication ID for CfgExt:101 doesn't match provided: 10000 vs 101
18:36:13.625 AuthMgr:nAuthFailure [CM101000] Registration request from sip:[email protected]:5060 failed. Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
18:36:13.625 AuthMgr::requestCredential [CM001005] Message SipReq: INVITE [email protected]:5060 tid=5d152331236cbd64 cseq=INVITE [email protected]:5060 / 2 from(wire) failed authentication!
18:36:13.625 AuthMgr::requestCredential [CM001001] Authentication ID for CfgExt:101 doesn't match provided: 10000 vs 101
18:36:13.343 CallConf:nIncoming [CM103002] Call(28): Incoming call from 101 (Ext.101) to sip:[email protected]

thanks again for all your help.

not sure what password is not matching.

 

[miraportuga]

I would say password or username are not correctly defined. You need to input same user and pass on Linksys3102 and 3cx. Does SPA3102 register at all ?

Cheers

 

[abelaguilar]

I also noticed that my pstn line is not showing as registered. It is red. Also, the line led on the linksys spa 3102 is not on.

 

[abelaguilar]

do you mean username and password in 3cx pstn line password and pstn password in 3102. they are the same but i'll check again.

 

[abelaguilar]

ok I changed the authentication id and password for both pstn in 3cx and spa 3102. Here is the log when I try to dial out:

18:46:36.859 CallConf::Rejected [CM103005] Call(31) is rejected: Invalid password provided
18:46:36.859 StratInOut:nCancel [CM104008] Call(31): Call from Ext.103 to 7068468404 terminated; cause: 403 Invalid password provided; from IP:192.168.0.102
18:46:36.765 AuthMgr:nAuthFailure [CM101000] Registration request from sip:[email protected]:5060 failed. Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
18:46:36.765 AuthMgr::requestCredential [CM001005] Message SipReq: INVITE [email protected]:5060 tid=1859f73837484714 cseq=INVITE [email protected]:5060 / 2 from(wire) failed authentication!
18:46:36.765 AuthMgr::requestCredential [CM001001] Authentication ID for CfgExt:103 doesn't match provided: 7333 vs 103
18:46:36.421 AuthMgr:nAuthFailure [CM101000] Registration request from sip:[email protected]:5060 failed. Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
18:46:36.421 AuthMgr::requestCredential [CM001005] Message SipReq: INVITE [email protected]:5060 tid=cf74bf1e14129507 cseq=INVITE [email protected]:5060 / 2 from(wire) failed authentication!
18:46:36.421 AuthMgr::requestCredential [CM001001] Authentication ID for CfgExt:103 doesn't match provided: 7333 vs 103
18:46:36.125 CallConf:nIncoming [CM103002] Call(31): Incoming call from 103 (Ext.103) to sip:[email protected]

 

[abelaguilar]

ok I just noticed that pstn line status in spa 3102 shows failed.

I followed the online instructions on setting up the 3102 and i've gone over it several times. Can't think of what i'm missing.

This would probably explain why the light in the 3102 is not lit.

any suggestions?

 

[abelaguilar]

ok finally got the pstn line registered. I had the wrong user id in subscriber information on the spa 3102.

I still can't dial out. I get a 404 not found error.

any help please

 

[miraportuga]

You have to use diferent Ports(on SPA) for line 1 and PSTN Line, for example, 5060 and 5061, also make sure the dial rule is created correctly..

Cheers

 

[abelaguilar]

ok I do have different ports for pstn and line. I managed to get the line to register however, when I dial out I get this log:


18:21:47.875 StratLink:nHangUp [CM104001] Call(61): Ln:10000@spa-3102 home pstn hung up call; cause: BYE; from IP:192.168.0.156
18:21:27.781 CallLegImpl:nConnected [CM103001] Call(61): Created audio channel for Ln:10000@spa-3102 home pstn (192.168.0.156:16428) with third party (192.168.0.104:2258)
18:21:27.781 StratInOut:nConnected [CM104005] Call(61): Setup completed for call from Ext.103 to Ln:10000@spa-3102 home pstn
18:21:27.781 CallLegImpl:nConnected [CM103001] Call(61): Created audio channel for Ext.103 (192.168.0.104:2258) with third party (192.168.0.156:16428)
18:21:27.765 CallConf:nProvisional [CM103003] Call(61): Ln:10000@spa-3102 home pstn is ringing
18:21:27.671 CallConf:nIncoming [CM103002] Call(61): Incoming call from 103 (Ext.103) to sip:[email protected]




I can hear a series of 3 beeps then a busy signal then it hangs up on me.