Cannot download recordings from 3CX user portal

[Kwang Mien]

Hi,

We are using 3CX version 18 update 4.

I have enabled "Can download recordings" in the user management portal as shown below in Fig 2
However , our users are not able to download the call recordings as there is no "Recordings" option as shown in Fig 1

Is there other settings to configure in order for the "Recordings" option to appear in Fig 1 ?




Fig 1 : No "Recording" option



Fig 2 : Enable "Download Recordings"

Regards,
Kwang Mien

 

[Kwang Mien]

Hi,

Pls ignore this query. I have found the below way to show the Recordings option (under Provisioning -> 3CX App).

.

Regards,
Kwang Mien