Cannot figure out how to enable SMS..

[Alphabetic]

Bit of help with this one..
On Update 6, I cannot figure out how to get a user to be able to send SMS.

3CX website says to go to general tab and enable SMS but i dont have that option..

 

[Evolute IT]

No longer needed. If a user is part of a destination that is SMS-enabled (via an inbound rule), they'll get the option to send.

 

[Alphabetic]

Nevermind, figured it out!

 

[Alphabetic]

Do you know if, as q manager whether or not I can see SMS from others via client without going to mgmt console?

 

[Evolute IT]

Under the Webclient > Chat, the menu should show the Q name to managers and they can choose that, along with Active and Archived.

 

[Alphabetic]

I dont appear to be able to see SMS of other ext. I think this only applies to live chats?

 

[Evolute IT]

No it will apply only to conversations that are in the queue itself. Chat sent to extensions, ring groups or ext groups won't show there.

 

[Alphabetic]

I send the SMS to queues.

 

[Evolute IT]

Do you see this?

 

[Alphabetic]

Yeah I can see the queues in the chat but cant see any chats or archived unless i did it.

 

[Evolute IT]

Yeah I can see the queues in the chat but cant see any chats or archived unless i did it.

You won't see archived ones, only active ones that are with an agent or in the queue still (not taken.)

If you don't see them there, check your routing, or it may be a bug.

 

[Alphabetic]

I guess I cant see SMS they created?

 

[Evolute IT]

I guess I cant see SMS they created?

No, because outgoing conversations are linked to the user, not the queue.