Cannot get bridge between two 3CX systems to register

[runnerpaul]

Hi,

I tried to create a bridge between two offices. I've configured my master and slave but neither will register.

My logs show the following error:

05-Aug-2015 08:09:47.409 [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from 10.2.0.125:5060 tid=92394005a6572a05 Call-ID=MjdhYzEwMWJmYmE4ZjkxMjM5NWE2MzgzMzE2NmFjODY.:
REGISTER sip:10.8.0.50:5060 SIP/2.0
Via: SIP/2.0/UDP 10.2.0.125:5060;branch=z9hG4bK-d8754z-92394005a6572a05-1---d8754z-;rport=5060
Max-Forwards: 70
Contact: <sip:[email protected]:5060;rinstance=9c745bef3e3754e9>
To: <sip:[email protected]:5060>
From: <sip:[email protected]:5060>;tag=084c6313
Call-ID: MjdhYzEwMWJmYmE4ZjkxMjM5NWE2MzgzMzE2NmFjODY.
CSeq: 2 REGISTER
Expires: 60
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Proxy-Authorization: Digest username="10001",realm="3CXPhoneSystem",nonce="414d535c0bd247bb68:ea7721f67e9733dad7498729aa13ff09",uri="sip:10.8.0.50:5060",response="57d33c6949d48d3d1064c23c4de95b9a",algorithm=MD5
Supported: replaces
User-Agent: 3CXPhoneSystem 12.0.35528.640 (34969)
Content-Length: 0

; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings

Can anybody advise why this might be the case?

 

[craigreilly]

So the ID and Password on both ends correct I assume?
Can you show verbose log - or is that it?

 

[runnerpaul]

06-Aug-2015 08:51:30.559 [CM102001]: Authentication failed for AuthFail Recv Req REGISTER from 10.2.0.125:5060 tid=36191d75e7142f65 Call-ID=OGJiYjIxMWJlMjI1MWY1MzlmNzhmYjhmNzI3NDJkNzk.:
REGISTER sip:10.8.0.50:5060 SIP/2.0
Via: SIP/2.0/UDP 10.2.0.125:5060;branch=z9hG4bK-d8754z-36191d75e7142f65-1---d8754z-;rport=5060
Max-Forwards: 70
Contact: <sip:[email protected]:5060;rinstance=d95f918944f9901f>
To: <sip:[email protected]:5060>
From: <sip:[email protected]:5060>;tag=4818bd53
Call-ID: OGJiYjIxMWJlMjI1MWY1MzlmNzhmYjhmNzI3NDJkNzk.
CSeq: 2 REGISTER
Expires: 60
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Proxy-Authorization: Digest username="10001",realm="3CXPhoneSystem",nonce="414d535c0bd3a30234:b5202837f1f5b6b6fc06fbdc53d618c4",uri="sip:10.8.0.50:5060",response="e1b416e7a3de0864a329db4115645456",algorithm=MD5
Supported: replaces
User-Agent: 3CXPhoneSystem 12.0.35528.640 (34969)
Content-Length: 0

; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings

Here you go. It doesn't look any different.

The password is correct on both ends. I'm not 100% sure what the ID is. Where can I check this?

Also, could this be related to ports that aren't open or need port forwarding enabled?

 

[Saqqara]

Did you follow these instructions ? http://www.3cx.com/docs/connecting-offices-bridges/

 

[way]

Have you set the virtual extension numbers at both sites the same? This is what is used as the ID for authentication and would produce that error.