Cannot initiate SMS when using queue

[chance-wmt]

Users cannot initiate an SMS, but they can reply and receive.

We currently have a Skyetel SMS pointing to the Digital Receptionist, SMS is being routed to the MAIN queue so that multiple people can take ownership of SMS. The BIG problem is no one can initiate an SMS unless the SMS is pointing at just a single person.

 

[chance-wmt]

Even imported their latest V20 configuration and no dice, this is dumb.

 

[TheodorosG_3CX]

Just to clarify, the SMS is coming to the queue and visible to the agents but no agent takes the chat correct?
Then the agent tries to start a new SMS to a number that has already landed an SMS but no one has responded?

 

[chance-wmt]

I'm saying no one can initiate an SMS from 3CX

 

[TheodorosG_3CX]

What error do you get when trying to start an SMS, or you do not have any option?

 

[chance-wmt]

There is no button to initiate an SMS

 

[UrielFoster]

To solve the problem with SMS initiation, you need to review the queue settings and user access rights. Provide the ability to initiate SMS not only for one recipient, but also for a group of users. This may require a review of the system configuration and distribution of access rights.

 

[TheodorosG_3CX]

This indicates a misconfiguration of the SMS configuration.
You need to check them as by default all extensions are allowed to start an SMS.