Solved Cannot log users out of call queue

[MrGeezer]

Hi,

I have two extensions logged into the queue.

I am also logged in as one of the extensions on my windows laptop using 3cx client.

In the past, I used to be able to open the Queue manager view and right click on the other extension and log it out of the queue. I am no longer able to do so. Can anyone give me a clue as to how I can pinpoint what is causing this?

The only thing I think may have changed is that the 3cx client / laptop is now connecting to the server via the SBC method as I added one of these to solve remote audio issues I was having. Can't be certain that this problem started after doing that - but it's the only thing I can think that's changed apart from downloading the usual server upddates via control panel etc.

thanks in advance for any clues anyone can offer

 

[JohnS_3CX]

Hi @MrGeezer

The clients do not connect to the the PBX via SBC, only devices so that should not pose a problem.

Can you please make sure you are the queue manager of that queue?

Would also help if you state your PBX and client version.

 

[MrGeezer]

Thanks very much for your response. I did wonder if I there was a queue manager setting but cannot seem to find it. Another thread on this baord suggests in in queue settings->advanced, but can't seem to see it there. Any clue where it might be?

Server version is 16.0.676. 3cx client version is 16.0.1.81

 

[JohnS_3CX]

Try logging into the management console as the Administrator, and checking the queue settings from there

 

[MrGeezer]

Thanks. But i AM logged into the management console as admin!

 

[Alphabetic]

 

[MrGeezer]

Oh my goodness thank you so much that's where it is!!! And sure, now I've found it my extensions was not a queue manager. Have added it and now this is working. Cannot thank you enough chaps