Solved Cannot Login to Web Management Console

[Skavenger]

My console url is mycompany.my3cx.us but I cannot hit it to even get a login prompt. I was able to login about 2 weeks ago but not now. I need to get into it to see why outbound calls are all of the sudden failing but inbounds come through. Any ideas?

V/r
Jerry

 

[Evolute IT]

My console url is jerryhall.my3cx.us but I cannot hit it to even get a login prompt. I was able to login about 2 weeks ago but not now. I need to get into it to see why outbound calls are all of the sudden failing but inbounds come through. Any ideas?

V/r
Jerry

Please don't share your FQDN publicly.

Can you tell us:
1. PBX Version?
2. Where is it hosted?
3. What is your provider?

 

[Skavenger]

It is 3CX Hosted
Version 18 Update 1

AWS EC2 is my provider

 

[Evolute IT]

@NikosT_3CX @AndreasY_3CX

 

[NikosT_3CX]

@Skavenger ssh to your machine and let me know if nginx is up " service nginx status "

 

[AndreasY_3CX]

Hi,

Also please make sure that all 3CX services are running.

Execute the following script to start all PBX services:

3CXStartServices

 

[Skavenger]

@Skavenger ssh to your machine and let me know if nginx is up " service nginx status "

Because it is hosted by 3CX I am not sure how to do that. This is not on Prem.

 

[AndreasY_3CX]

Hi,

Could you PM me your subscription in order to check further your situation?

 

[Skavenger]

Thanks for all your help. I was finally able to get in. What happened was AWS EC2 shut down a site and forced me to a different one. This changed my public access IP so everything was down. Once I figured it out I got the public changed across all the interconnections and it is working.

 

[AndreasY_3CX]

Hi,

Glad to hear that your issue has been resolved.

Yes, indeed AWS EC2 uses a dynamic IP address which causes the machine to change its IP address after you bring it back online.