Solved Cannot logon to the Management Console

[Mathias Frans]

Hi i installed the 3CX V15 Linux version

after i loged off i tried to relogin with my account and password now it's giving me server error

the credentials are correct because i can login true a 4G network

I already checked if my IP is blacklisted and it's not

Also my Time and Date is wrong it's set to Brussels GTM +1 but it's telling me that it's 15-01-2017 1:25...

it's a verry urgent issue because this is my thesis and i need to show it next week..

 

[Zacharias_3CX]

Hello @Mathias Frans

Have you tried to clear your browser cache or open on incognito mode?

 

[Mathias Frans]

hello @3CXZacharias thanks in advantage
yeah i already tried this also tried another browser and tried another pc

 

[Agathocles Prodromou]

Please make sure that all 3CX services are running.

What is the output of the following command? :

service 3CXPhoneSystemMC01 status

 

[Mathias Frans]

@agp if i open the site true my smartphone everything works if i open it on my computer(s) true wifi of 4G its giving the same error

already tried restoring a backup

the output is in the attachment

i had the same issue a few months ago and it resolved itself but now i doesent..

also tried apt-get update / apt-get upgrade
also updatet to the latest 3CX

 

[craigreilly]

So phone works on 4G but Computer on WiFi does not work?
This is a DNS issue.
What web address are you trying to use to logon to?

 

[Mathias Frans]

If i try to log in on

my3cx.be:5000
https:/ /my3cx.be:5001
or my internal ip x.x.x.x:5000

i get the login page but after i click sign in i get server error, but if i try the same with the same login tru my cellphone's webbrowser on 4G it logs in.

 

[Agathocles Prodromou]

@agp if i open the site true my smartphone everything works if i open it on my computer(s) true wifi of 4G its giving the same error

Your computer is connected to 4G via wifi? Is that correct? Which means both the computer and the smartphone share the same Internet Connection?

Try the following:

Open the command prompt on your computer as administrator and run:

ipconfig /flushdns

Open the Management Console in Chrome, press F12, Navigate to the "Network" tab and click "Disable cache".



Now try accessing the Management Console while the Developer Tools console is open and see if that makes any difference.

 

[Mathias Frans]

this works !! after disabling the cache i can log in, how can i resolve this issue ?

 

[Agathocles Prodromou]

this works !! after disabling the cache i can log in, how can i resolve this issue ?

Im glad it has worked for you. I have marked this topic as solved (only moderators can do so).