Cannot make calls through SIP trunk provider

[sergiop]

I configured a Genric SIP trunk. I received calls OK but I get FORBIDDEN message when try to make calls.
My 3CX PBX cannot make calls throug SIP TRUNK because we are not sending the right information to my SIP provider in the CONTACT and FROM SIP fields.

MY ip address is 10.10.1.1
My Phone number is 600 0000
My Provider host ip address is 10.0.0.2

MY provider is requesting for the following information:

Contact: <sip:[email protected]>
From: "company"<sip:[email protected]>>;tag=14287a0d

My 3CX is sending

INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.222.3.2:5060;branch=z9hG4bK-d8754z-f10298361308f964-1---d8754z-;rport
Max-Forwards: 70
Contact: <sip:0.0.0.0:5060>
To: <sip:[email protected]:5060>
From: "6000000"<sip:10.0.0.2:5060>;tag=14287a0d
Call-ID: MGQyMGY5NDhkMzVkZDBkMmEyOTNkZjFiYjc3YjdkNTE

Could anyone tellme how can I change this values?

Regards,

Sergio Pombo

 

[leejor]

The IP address you've shown do not appear to be valid Public IPs. You can confirm that using a service such as this...http://baremetal.com/cgi-bin/dnsip


Your provider should have a URL (most common) or a Public IP address. If you datafill the trunk information in 3CX correctly, the trunk will show that it is registered. That registration process (and any failures) will show up in the 3CX logs when you first start (or re-start 3CX).

 

[sergiop]

Yes, this is not a public IP but that is because my provider uses an extranet just to connect to them with a dedicated channel. Connectivity wise is working ok and this is not the issue. I need to find out how to make 3CX send the righ information to the provider.

Thanks ....