Cannot make outgoing call

[aftechservices]

Hi There,

I have just installed 3CX on Debian 10 on a VM (self hosted). My SIP trunk is through Sipgate and I cannot make an outgoing call. These are the outbound rules i have set

 

[OlegR_3CX]

Hello.

What error do you get?
Do you hear any message from the provider?

 

[aftechservices]

Hello.

What error do you get?
Do you hear any message from the provider?

No I just get the 3CX end call tone

 

[OlegR_3CX]

Do you see anything in the Event log of the PBX?
Does your PBX settings (Security>> Allow country codes) have a prefix for the UK? And also, does the provider support the same number format as in the inbound rule?

 

[aftechservices]

Do you see anything in the Event log of the PBX?
Does your PBX settings (Security>> Allow country codes) have a prefix for the UK? And also, does the provider support the same number format as in the inbound rule?

On the call log it just comes up as "Not Answered"

I have tried copying the same format as the inbound rule (44120*******) to the outbound but still no difference.

 

[OlegR_3CX]

Kindly open the ticket with the support so that we will request the files and investigate them.

Thank you

 

[YiannisH_3CX]

Hi @aftechservices

Also check your E164 settings under the General tab. Based on your outbound rule the E164 should be disabled.