Cannot Provision Phones

[healthy]

I had an issue where a Fanvil X7C router phone stopped functioning. Took a replacement, it wouldn't provision. Setup an SBC on a windows machine and returned with an X7. Same result, wouldn't provision. Could access the web page of the phone, no prob, but it wouldn't show up in the old console and wouldn't provision in the new way of doing it.

Brought phones back to our office where we have a local instance of 3CX. Factory reset and tried here. Same result. Got out an old Yealink and tried... again, same result. Phones are not showing up in the console ready to be assigned, and won't provision.

I remember years ago, there was an issue with Netgear managed switches, a setting needed to either be turned on or off, and then provisioniong worked. I cannot seem to locate anything and was hoping someone has a better memory than I do!

Thanks

 

[SteveITS]

Re Fanvil, see https://www.3cx.com/community/threa...one-behind-sbc-not-working.125623/post-593051

Don’t have an answer about the switch. Something about allowing multicast?

 

[JohnS_3CX]

Fanvil had an RPS issue which should now be resolved.

1. Delete phone from extension
2. Factory reset phone to clear previous RPS data
3. Add phone to extension again, and reboot the device to provision itself.