Cannot receive attachment on Whatsapp from today.

[vanen]

Error: whatsapp - unsupported message type..
Tried to send a test file named "test.txt" (just 1KB)

 

[YiannisH_3CX]

Hi @vanen

Where are you trying to send from? What device are you using?
What PBX version are you running?
Where are you seeing that error?

 

[vanen]

1. from whatsapp 3cx cliente
2. 18.0 (Build 912)
3. when external people send an attachment to whatsapp

 

[vanen]

normal text arrive but who someone sends an attachment i get the error: whatsapp: Unsupported message type 'document' is received

 

[YiannisH_3CX]

So the issue is with receiving text files in 3CX from senders. Are you using the Webclient, Android app, iOS app or Desktop app?
Is the error in the client or in the logs?

 

[vanen]

both webclient and desktop app. From chat log too. see.attachment

 

[vanen]

from web/desktop

 

[YiannisH_3CX]

Are you having issues receiving any other types of files? Pictures, PDF docs etc or is the issue only with .txt files?

 

[vanen]

all attachment: pdf, txt, jpg

 

[YiannisH_3CX]

I cannot replicate this behavior as I am able to receive all media types without issue.
The only issue I have is when I try to send an empty .txt file but I think that's a protection from WhatsApp's end. If the file has a few characters in then it's sent and received successfully.

With that in mind I would look at your WhatsApp configuration again especially your tokens. Perhaps that expired.
Also check the server time and make sure that is correct.

 

[vanen]

1. The only issue I have is when I try to send an empty .txt: i cannot receive all kind of attachment: jpg, txt, doc, pdf..
2. With that in mind I would look at your WhatsApp configuration again especially your tokens: from facebook configuration. it's all ok. token is permanent. I tried to recreate it too.
3. server time and make sure that is correct: it is synchronized
Note: i cannot receive only attachment. text message is ok.

 

[YiannisH_3CX]

Is this happening from various destinations or just one? Can you try different files or different sender?
If the issue still persists you will need to create a ticket with our support department so they can look closely at the issue.

 

[vanen]

Please read all messages i've already posted:
all files, all senders, client (windows app, web access), admin chat log
Please send me link to create ticket.

 

[Alejandro_3CX]

Please send me link to create ticket.

Hi, you have to login in your partner portal and from there navigate to support