Solved Cannot see Call Queue Section in the Dashboard

[silversasa]

Hello,
after upgrading to v18, i cannot see in the dashboard the "Call Queue" Section on the left, so i cannot manage queues.

follwing the previous thread: https://www.3cx.com/community/threads/where-is-call-queue-in-v18.83453/#post-388973

- I'm sure i'm logged with the main admin account (Big A on top right)
- I refreshed license information
- i cleared my browsers cache many times.

What can i check?

Thank you

 

[VasilisV_3CX]

Hi @silversasa,

Do you have a PRO license key? Call Queues are a feature of a PRO license and above (ENT license too).

https://www.3cx.com/ordering/pricing/

 

[silversasa]

Hi @silversasa,

Do you have a PRO license key? Call Queues are a feature of a PRO license and above (ENT license too).

https://www.3cx.com/ordering/pricing/

Hello,
infact i see STANDARD.

But I managed queues, CRM integration and so on until v18 upgrade. So, are there licensing features changes in the new version, or i have just to check for licensing issue with my partner?
I need to check this. thank you

 

[VasilisV_3CX]

Hi @silversasa,

If you were running a STD license and you had access to Call Queues, then this was incorrect. Since v16, Call queues were not available on a STD license. Having upgraded from v16 to v18, if anything I'd need to investigate why it appeared rather than why it didn't.

 

[silversasa]

Hello, we solved with license(there was a renewal issue and it was temporally downgraded to standard). We have PRO version now (confirmed also in the dashboard: Professional Annual 18.0 (Build 314).

Im logged into dashboard with "A" account, but still cannot see Call Queue menu on the left.

I tried also to:
-clear all browser's cache and login again
- restart all 3cx services in control panel.

What can i do to unlock this?
thank you

 

[VasilisV_3CX]

Hi @silversasa,

Have you tried to refresh the license key after the key was upgraded again? From the Dashboard you can do this by clicking on the License Key and then selecting Refresh License Key Information at the top.

 

[silversasa]

Hello,
thank you. i refreshed the license key, and now it's working!

 

[VasilisV_3CX]

Hi @silversasa,

I'm glad to hear you resolved this! Feel free to open a new thread if you require any further assistance or information.