Cannot select custom template with auto-detected phones

[Chrischevy80]

I have a 3CX server running in the cloud (OVH). I configured 3CX SBC on the LAN and it works fine. When I check the list of phones, I see that the phones (Yealink) are correctly detected. When I assign a phone to an extension, I cannot specify a custom template (!!!), the system automatically assign the default template. Is there a way to change this ? For now, I have to add the phone manually with the MAC address and custom template in order to have the configuration I want.

Also, from what I've read in other threads, it seems like there is no way to change a phone's template. The phone has to be deleted and reconfigured with a new template. Not cool when you have a lot of phones...

 

[Saqqara]

This is how the system works, and can not be changed.

You are doing it correctly, you have to add the phone manually and assign your custom template

What have you changed in the template ?

 

[Chrischevy80]

What have you changed in the template ?

I just want to have long labels and disable the sound when dialing

features.config_dsskey_length = 1
features.send_key_tone = 0
features.play_local_dtmf_tone_enable = 0
features.key_tone = 0

 

[YiannisH_3CX]

Please note that custom templates are not supported and the default selection of the system is the default template. If you would like to use custom templates you will need to manually select them.

 

[Chrischevy80]

I understand that custom templates are not supported. If a few settings were added in the phone provisionning screen, I wouldn't need to use custom templates.
Settings like features.config_dsskey_length, features.key_tone would be nice to have. Just because of these, I cannot use SBC so I lose PnP and CTi features.

 

[YiannisH_3CX]

You can always put in a feature request for these options in our ideas section of the forum. All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.