Cannot start service 3CXCallHistoryService on computer

[johnmichael]

Hi Guys,

I need help on Call History service. This morning, i wanted to generate a report on Call Log but noticed that the report is empty. When i check the Services Status, "3CX PhoneSystem Call History" service is not running, when i try to Start the service it gives me an error:

An exception occurred RestartServices Error: Cannot start service 3CXCallHistoryService on computer '.'.

System Spec:
Windows Server 2008
3CX Phone System v8.0.10824.716

Any help is appreciated. TIA

Regards,
John

 

[johnmichael]

To Continue my post...

Why am i getting several logs such as below:

12:59:48.631|Inf(03)| File not found
13:00:48.645|Inf(03)| Running Call History Updater iteration
13:00:48.645|Inf(03)| SELECT value,kind FROM dnallocation

13:00:48.660|Inf(03)| File not found
13:01:48.673|Inf(03)| Running Call History Updater iteration
13:01:48.673|Inf(03)| SELECT value,kind FROM dnallocation

13:01:48.689|Inf(03)| File not found
13:02:48.702|Inf(03)| Running Call History Updater iteration
13:02:48.702|Inf(03)| SELECT value,kind FROM dnallocation

13:02:48.718|Inf(03)| File not found
13:03:48.731|Inf(03)| Running Call History Updater iteration
13:03:48.731|Inf(03)| SELECT value,kind FROM dnallocation

13:03:48.747|Inf(03)| File not found
13:04:48.760|Inf(03)| Running Call History Updater iteration
13:04:48.760|Inf(03)| SELECT value,kind FROM dnallocation

13:04:48.775|Inf(03)| File not found
13:05:48.789|Inf(03)| Running Call History Updater iteration
13:05:48.789|Inf(03)| SELECT value,kind FROM dnallocation

13:05:48.804|Inf(03)| File not found
13:06:08.975|Inf(03)| 3CX Call History Service process exiting.

On our CallHistoryService.log. Are configuring something wrongly?

Can anyone please advice on my problem. Thanks in advance.

Regards,
John

 

[johnmichael]

Any possible solution guys?

Just for the info we have a license and we are not using a free version, and i hope engineers/support from 3CX could somehow help. We just recently use 3CX and i already like the system but since it doesn't come with a reporting system that we want, i was task to develop our own. Unfortunately, It's really quite frustrating that i cannot up the 3CXCallHistoryService.

I hope someone could help me fix this issue.

Thanks in advanced.

 

[MichaelB_3CX]

Hi John, check event viewer if there are any errors due to call history service.
Also go to settings > advance and select verbose logging level.
Restart all services. And when you replicate the call history issue generate a support info and send me the log file.

Also check if your system has latest updates installed.
Thanks

 

[johnmichael]

Hi MichaelB,

Thanks for the reply, i already send you the log files.

Thanks a lot.

John

 

[MichaelB_3CX]

Hi John,
so install latest .net and ensure yourself that your machine is fully update with the latest updates,
and let me know.

Thanks in advance

 

[johnmichael]

Hi John,
so install latest .net and ensure yourself that your machine is fully update with the latest updates,
and let me know.

Thanks in advance

Updating the Server fixed all the problems.

Thank a lot MichaelB.