Cannot use email for login

[Luca.San]

Hi
On some pbx hosted by 3cx the login with email account is broken with "password error"
But is ok with the email extension number

On thursday morning, when I setting up a pbx, after 2 hour of work without any login error, the session is time out. When I try login with mail I received a password error. After this I cant login with mail but only with extension number.

PS at the same time the 3CX SMTP stopped working with "internal error". I was forced setting up my SMTP server ti continue working

Is a radius server problem?

Thanks

I have the same issue on more pbx

 

[YiannisH_3CX]

Hello @Luca.San

Can you please check if the 3CX SMTP is working now for you and let us know?
Regarding the email login please make sure that the emails in the extensions are unique and the same email is not used for 2 multiple extensions.

 

[Luca.San]

ok

You are a genius.... and I'm a donkey.....this is the issue... and solution...

all my customers are a very, very, very small companies

the companies email is classic info@xxx for all extension (small companies have only 1 email for all users)

for example: the last company have only 3 phisical extensions and 2 extensions on smartphone.....

I forget the feature for use email login for additional extensions after the master extension......

I remembered:

admin/master login (first extension): email/admin

other extension login: extension number

sorry!!!

thanks

PS. on small businesses it is mandatory to use only one email address. often they are companies with only one or two people assigned to read the emails