Solved Can't access my 3CX Phone System Management Console

[Muky]

Hi All,

I am experiencing an issue with my console which does not respond when open it on the Browser or Ping requests. NSLookup resolves to the same IP but can't ping to it by IP or FQDN.
My url is shiilco.3cx.us
Hosted on Google Cloud. I noticed my google VM Instance was disabled by google and was re-enabled and restarted again. Where is my console reside? At 3CX or Google?

Thank you!
Mookie

 

[AWS2P]

is your 3CX instance alive now?

your FQDN is answering
IP is pingable
But nothing else , it seems to me all ports for a 3cx use are closed on your instance, so try to check firewall rules

 

[Stacey]

Your URL does resolve to a Google customer IP address but when I ping it I get no reply. Is your instance on?

 

[AWS2P]

 

[Muky]

yeah my instance is on but my IP address of the instance changed. how do I update that to the new IP address of the current instance?
Below is my instance but notice how the external IP has changed.

 

[AWS2P]

Public IP changed but normally in your VM you can set it to be static and never change.
Are you able now to reach 3cx console ? for me it works, i get login page from 3cx FQDN.
IP address above and previous are no more answering on ping
your FQDN is now available on 35.193.208.131

 

[Muky]

I had to delete that instance and restarted the whole thing again, from 3cs to google.
thanks everyone for your help..

 

[BARTR]

I have same issues after I pressed "update" on Monday (NZST)

 

[AWS2P]

Are you hosted on google too? give some detailled infos please if you want help.
We have no super power here to know what your install is

 

[JohnS_3CX]

@BARTR please start a new thread in the general section, but read this first:
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/