Can't answer when in state 10

[Marc Mohring]

Good morning,

Have a weird issue with a new customer using 3CX webclient in Edge.

3CX version 18u7
Hosted by us in a datacentre
Clients connecting over the internet
Windows 10, latest version of Edge browser

Only reported by 1 of the users.

She got a popup message when trying to answer an incoming queue call: "Can't answer when in state 10"

Anyone seen this before, or knows what it means?

Tx,
Marc

 

[mikecara84]

Have had the same issue raised by a customer today. Following to see if anyone else had had it and resolved.

thanks
Mike

 

[Charles_3CX]

Hi. Regarding your questions, which headset are you using, and is the integration enabled?