webclient

  1. Extremely slow connection issues, even from different offices; even the web admin panel takes a long time to load and keeps showing “Reconnecting”

    The client keeps reporting recurring de-registration of extensions. Nowdays is 104 and it has has been traced to severe backend latency on the 3CX cloud server (xxx.my3cx.es), not to client-side configuration. HAR captures show the WebClient login/bootstrap sequence taking 60–190+ seconds...
    • isolernou
    • Thread
    • latency performance unregisted webclient websocket
    • Replies: 3
    • Forum: 4SC

  2. Disable CTI in Web Client

    Hi there, Is it possible to disable CTI for all users that use the web client? I would want them to only be able to call using the browser when using the web client. Thanks

  3. Access to incoming calls on macOS: no pop-up despite using the PWA

    Hello, Since the discontinuation of the Desktop App, using 3CX on macOS has become much less convenient for users. Even when installing the Web Client as a PWA, there's no proper pop-up window for incoming calls. The ringtone works fine, but users often have to search for the application...
    • N-AGPRO
    • Thread
    • feature-request headset incoming-calls macos notifications pwa usability webclient
    • Replies: 0
    • Forum: Web Client

  4. Windows App/Webclient/PWA issue

    Hi Team, We have two on-premise setup of 3CX V20 Update 7, with one running on Debian(for testing) and other one on windows. We are experiencing issues with the Debian install. The only difference in the settings between these installs is that the windows install uses http and https ports as...
    • Yellow_Flash
    • Thread
    • app for windows pwa apps registration failed webclient
    • Replies: 22
    • Forum: Windows

  5. Requested connection is not found

    Hello, I'm experiencing an issue for a user with the web app when they try to answer an incoming call. The console displays the message: "Requested connection is not found." The user is part of a queue and is the only person in that queue. We've checked the workstation’s network settings...

  6. 3CX v20 hosted - no audio on Webclients

    Hello, Web clients have been working but they are not used that often as it is only for infrequent home working. Most of the out of office use is on the mobile 3CX app, which works well Hosted install Version 20.0 Update 6 (Build 724 Release) Not sure for how long but when testing web clients...

  7. PWA Webclient keeps creating new calls instead of forwarding

    Hi everybody, I have a customer who employs people with disabilities in their office, among others. Until now, they were able to forward a call by going to Transfer in the WebClient and then selecting the extension in the Team window. Recently, however, a second call is simply established, which...
    • AI3211
    • Thread
    • forward calls transfer call webclient
    • Replies: 9
    • Forum: Web Client

  8. Extension says "Not registered" when only using the webclien

    Hi, When one of my customers made an extension that only wants to use the webclient, it is shown as "not registered". The user can make calls using the webclient, but it cannot receive calls. As soon as this user logs into the mobile app the extension is shown as available and the webclient can...

  9. Problem with manage acess in V20

    In version 20, I granted a user manager privileges for their group, but they are able to listen to call recordings from all departments. How can I restrict this?
  10. ArneDery

    Customisable wallboards

    The current wallboard feature in the webclient is quite limited in it's option, being you can select the queues you want to see and 2 custom text fields. It would be great if we could add some options to improve the qurrent wallboards possibilities. Options could which could be toggled: (NEW)...
    • ArneDery
    • Thread
    • panel queuemanager realtime reporting statistics wallboard webclient
    • Replies: 0
    • Forum: Web Client

  11. timeout session when inactive

    Hi there, does anyone know if there is a possibility to set a timeout after X minutes or hours when a webclient is not active because of closing the app/browser or when the computer is off? regards :-)

  12. Can not Send email SSL or TLS issue - 3CX V20

    Hi team, Iam using a new 3CX installation with 3CX FQDN. First week was working fine. After that, when i try to reset password on V20 i receive this message: " An error occurred while attempting to establish an SSL or TLS connection. The server's SSL certificate could not be validated for the...
    • JLMSimao
    • Thread
    • email addresses password ssl certificate webclient
    • Replies: 3
    • Forum: Web Client

  13. Solved Play on phone does nothing within webclient after upgrade to v20

    Good day When logged into webclient to play voicemail play on phone does nothing. Where in v18 it will ring in the browser. Is this intended or bug? Attached is picture for context. Thank you

  14. V20 WebClient/PWA does not open CRM

    Since upgrading from V18 to V20, when a caller calls through via a Call Queue the CRM po-up does not open anymore, this only open when a direct call is answered (not through a Call Queue / Digital Receptionist). This has caused massive degradation to our organisation who now have to manually...
    • haroonbg
    • Thread
    • crm v20 webclient
    • Replies: 5
    • Forum: Other

  15. Migration to V20: Webclient bug: users appears unregistered and can not receive call

    Hey All, hope you're doing well. I migrated one of my clients' 3CX today and a have a little bug on the webclient. When they access the web client, they appear inactive and invisible, making it impossible to call them since they aren't registered. However, using the mobile and Microsoft...

  16. Solved Disable the active call in Webclient when using softphone

    Hello there! Is it possible to disable this view from the webclient: The reason we want it removed is because it's obstructing the view of the list on the webclient when in a call. Our users are using Yealink desk phones to manage the incomming calls.
    • torstensen
    • Thread
    • active calls notification webclient yealink
    • Replies: 6
    • Forum: Web Client

  17. Solved Webclient login time limit issue

    I have an issue with the login time limit of the 3CX web client I am using 3CX V20 installed on Debian 12 I provide accounts for clients and require them to authenticate with 2FA Once logged in, the accounts do not automatically log out and remain active on the client's web browser. I feel...

  18. Webclient lädt Dashboard nicht

    Guten Morgen, Eines unserer Kunden verwendet den 3CX WebClient in einer Terminalumgebung welche von einem dritten Dienstleister im Rechenzentrum gehostet wird. Die 3CX Telefonanlage auf die sie zugreifen ist eine selfhosted Anlage in der Cloud. Noch wird V18 verwendet. Der Betreiber der...
  19. ArneDery

    Change status and status message

    In the teams tab there is a possibility to set status when you have the required rights. However many of our customers have the policy that when users change their status they need to fill in the status message. When someone is absent status can be changed via the teams tab, however this...
    • ArneDery
    • Thread
    • pwa receptionist status status message webclient
    • Replies: 0
    • Forum: Web Client
  20. rbergthold

    Solved paging & Panel view not working after upgrade to version 20

    i updated this system to Version 20 last night. i have two issues. 1) *9 + extension for intercom (paging) users is not working like it was prior to upgrade. It's just ringing the extension 2) user says that the only active call they can see in the Panel is their active call.
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