Can't connect using Putty or WinSCP on port 22

[Phil Driscoll]

I'm not able to access the 3CX using Putty or WinSCP on port 22. This is first time I've had this problem with a new install using the 3CX Debian ISO install. The 3CX phone system has already been deployed, so I can't simply reinstall it. Is there a way I can enable this?

 

[YiannisH_3CX]

Hello @Phil Driscoll

Where was the installation made? Is it a cloud PBX or a local machine? Port 22 should be enabled in the 3CX ISO by default so something else might be blocking you?

 

[Phil Driscoll]

Where was the installation made?

This is installed on a PC with an Intel i3 Processor. I tried accessing the 3CX PBX from 2 different computers on the same LAN as the 3CX PBX. When I try to connect using Putty from either computer it says: "PuTTY Fatal Error - Network error: Connection refused".

 

[YiannisH_3CX]

You can try checking the IP tables of the OS by connecting to the PC directly using a monitor and a keyboard. Check if the IP tables include a rule for SSH

 

[Phil Driscoll]

Using dpkg-query -l from the 3CX Terminal; I compared this 3CX PBX with another 3CX PBX with an earlier Debian ISO install that was deployed several months prior, and it has openssh-server and openssh-sftp-server on it (and is working with Putty), but this new 3CX PBX install is missing openssh-server and openssh-sftp-server. Both of these 3CX PBX's have a 3CX Phone System Professional license. Both Debian ISO's used in these installs were downloaded from 3CX's website.

 

[YiannisH_3CX]

This is very strange as mine has those included and i am running the latest ISO from our site. I will try re-installing and i will get back to you.