Solved Can't direct calls to a Digital Receptionist as an extension

[stevehughes]

New user, with a simple issue thats doing my head in. I'm trying to setup simple in-hours vs out-of-hours functionality.

I want in-hours calls to go to a Digital Receptionist that offers Support, Sales, Accounts options. Out of hours I want calls to go to another DR that offers different options.

I can't find any way to achieve this. My main roadblock is that the extension numbers assigned to my Digital Receptionists do not appear in the list of available extensions in the call forwarding or inbound rules. The list of available extensions includes my users and my ring groups, but not the DRs.

Can someone point me in the right direction please? Im using 18.0 Update 2 with a Pro licence.

 

[stevehughes]

Hopefully these two screen shots will show what I mean.

 

[jcostlow]

Are you logged in as the global administrator or a user with admin rights?

It should show up at the bottom of the list if you are signed in as the global admin. You will see an A in the top right corner if the global admin.

 

[stevehughes]

Thanks for the prompt reply!. Yes I am signed in as global admin.

What a Dufus I am! I didn't think to scroll down to see the remainder of the list. Because I didnt see them listed in numerical order I assumed they weren't there.

 

[jcostlow]

Glad you got it! It threw me off the first time as well.