Solved Can't Download 3CX V 15.5 / Update from 14 to 15.5

[[email protected]]

I recently moved jobs and have inherited an onsite 3CX server running Version 14. We received the email to update the system and I'm in the process of getting this figured out.

My first issue is that when I fill out the form on https://www.3cx.com/phone-system/download-phone-system/ to try and download the software I never get an email. I've verified the emails are not coming to me from our spam filter. What do I do to get the 3cx key? I want to use this new key for installing 3cx on a test VM.

I've also read through https://www.3cx.com/community/threads/upgrade-from-v14-straight-to-15-5.49448/ so I'm trying to get all of my information in order on how to upgrade. Will I be required to uninstall 14 and install 15.5? Is there any way to use the built in update utility? When I look at the update utility from the web interface it only shows me service packs for 14.

I've been able to get some of the licensing info out of the notes from the previous employee. I believe I have all of that in order. Outside of the license key is there anything else I need to find?

 

[Saqqara]

You can download 15.5 SP6 from https://downloads-global.3cx.com/downloads/3CXPhoneSystem155.exe

For upgrade instructions check out

https://www.3cx.com/community/threads/upgrade-from-v14-straight-to-15-5.49448/
https://www.3cx.com/community/threads/upgrade-from-14-to-15-5.54341/

 

[[email protected]]

I'm to the point where it's requesting a key. I've tried using Chrome, IE (Win7), Edge, and Firefox and I'm not getting any emails with a trial key. I've verified this by checking our spam filter. Different web browsers display the 3cx page differently so I'm guessing there's something I need to do to get the page to work right. How do I get the 3cx site to send me a trial key?

The page I just tried it from again, which came from the installer, is: https://www.3cx.com/phone-system/download-phone-system/

 

[Agathocles Prodromou]

Hi,

When you submitted the form, did you get a message that it was successfully sent? Maybe you didn't fill in all the details and the form was never submitted?

If you did, could you please send me a PM with the email you used in the download form?

 

[[email protected]]

When I tried to PM you it told me I couldn't start a conversation with you. I'm posting my data without the identifying info below. It's the same generic email account that's tied to this profile.

I've tried using work and personal accounts, 3 in total, 2 work / 1 personal. I do not get any confirmations no matter what browser or OS I use. The last time I tried I used our support account [email protected]. The full info I've typed into the form is below. If there's anything else you need please let me know.

First: IT
Surname: Support
Company: <removed>
Country: United States
Phone: <removed>
Location: <removed>
Email: itsupport@<removed>
Number of clients: 100+

Both check boxes are checked.

 

[[email protected]]

After I posted a response I asked another employee and he reminded me we have a strict barracuda setup. I was able to get around the barracuda and got the email. Thank you for your assistance.

 

[Agathocles Prodromou]

After I posted a response I asked another employee and he reminded me we have a strict barracuda setup. I was able to get around the barracuda and got the email. Thank you for your assistance.

You are welcome, glad you got it working

 

[[email protected]]

I jumped the gun on that one. I got my email and when I open this link: https://customer.3cx.com/downloads/confirmemail.aspx?challenge=rapqayonlstcsqhi it just takes me to the 3cx.com homepage. I tried it on the PC that is off network and doesn't have the barracuda client installed.

 

[Agathocles Prodromou]

I jumped the gun on that one. I got my email and when I open this link: https://customer.3cx.com/downloads/confirmemail.aspx?challenge=rapqayonlstcsqhi it just takes me to the 3cx.com homepage. I tried it on the PC that is off network and doesn't have the barracuda client installed.

That means that either the link has already been opened (it can only be used once since its an one time code), or that you have submitted the form multiple times using with the same email address. In that case, multiple confirmation emails will be sent but only the last email will contain the correct challenge code as each time the challenge gets renewed.

I would suggest to wait for a few minutes and then submit the download form again. Then once you receive the email, click on the link.

 

[[email protected]]

I was able to get it working by using a personal account this morning. Our company has active maintenance so I wonder if my work email is the problem.

As of this writing I got the page to load correctly and received a key. Thank you very much for your help.