Can't Edit or Select SIP Trunk from PRI Gateway

[contoured_solutions]

Greetings!

I have a PBX which uses a SIP to PRI gateway device to communicate with a locally installed PRI circuit. This was working just fine even after our v20 update, so we didn't think anything of it. However, there was an issue with the carrier so we temporarily changed our outbound rules to use a different (Bandwidth) SIP trunk. Once the PRI carrier issues were solved, we tried to change the outbound rules to use the SIP to PRI gateway and it was no longer an option in the drop-down menu. In addition, when I try to edit the trunk in the Voice & Chat settings, it does not let me select or edit it at all. This is still a working and active trunk. How can I select it again?

 

[contoured_solutions]

Bump. Why would a trunk no longer be selectable in outbound rules or editable in Voice & Chat?

 

[dwasniak]

I am having the same issue with version 20. I need to edit a PRI trunk and the only option is to delete the trunk and when you hover the mouse over the trunk i get a red circle with a line through it. I am on the latest updates and have tried rebooting. Any resolution?

 

[contoured_solutions]

Yeah, I tried reaching out to their support directly and they basically told me there's no way to enable those trunks again. You have to create a new generic one and copy the settings over.