cant get 3cx to fully register broadvoce

[mtaks09]

I had the pbx working flawlessly then several days ago the whole thing stopped. it says lines are registered how ever digital receptionist never answers its like its not realy registered. called broadvoice they show it isnt registered. can any one tell me is it my settings got changed some how or was there a new release with bugs. please help

 

[mylove4life]

I don't think it's your system, I bet it with Broadvoice. Have you checked the logs?

 

[mtaks09]

Broadvoice says must be 3cx

 

[yadac123]

It is broadvoice my friend as it happened to me. They make some changes. All incoming calls that press their number key will generate a tone, it's call DTMF tone. Broadvoice is not sending that tone to your 3cx therefore your digital receptionist time out. To solve this issue you have to add one of their outbound proxy server to your outbound server under sip setting. Once you add that it will solve the problem but doing this will introduce another problem, which I've yet to resolved. See my other post and see if anyone will shed some light on it. Keep trying!

John Ma

 

[leejor]

What do the 3CX logs show... A. When 3cx registers with Broadvoice? and.... B. When you receive an incoming call from them?

 

[yadac123]

Thanks

17:59:24.730 [CM503020]: Normal call termination. Reason: Forbidden
17:59:24.730 [CM503016]: Call(1): Attempt to reach <sip:[email protected]:5060> failed. Reason: Forbidden
17:59:24.729 [CM503003]: Call(1): Call to sip:[email protected] has failed; Cause: 403 Forbidden; from IP:206.15.156.221:5060
17:59:24.713 [CM503025]: Call(1): Calling VoIPline:1626318xxxx@(Ln.10001@Broadvoice 626478xxxx)@[Dev:sip:[email protected]:5060]
17:59:24.618 [CM503003]: Call(1): Call to sip:[email protected] has failed; Cause: 403 Forbidden; from IP:206.15.156.221:5060
17:59:24.557 [CM503025]: Call(1): Calling VoIPline:1626318xxxx@(Ln.10000@Broadvoice 626478xxxx)@[Dev:sip:[email protected]:5060]
17:59:24.412 [CM503004]: Call(1): Route 2: VoIPline:1626318xxxx@(Ln.10001@Broadvoice 626478xxxx)@[Dev:sip:[email protected]:5060]
17:59:24.412 [CM503004]: Call(1): Route 1: VoIPline:1626318xxxx@(Ln.10000@Broadvoice 626478xxxx)@[Dev:sip:[email protected]:5060]
17:59:24.409 [CM503010]: Making route(s) to <sip:[email protected]:5060>
17:59:24.408 [CM505001]: Ext.101: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 5.0.14439.0] PBX contact: [sip:[email protected]:5060]
17:59:24.406 [CM503001]: Call(1): Incoming call from Ext.101 to <sip:[email protected]:5060>