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  • V20 Update 10 Alpha 2 Learn more

Can't hear transfers

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WRSYSADMIN

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Hello, when users transfer calls the person they have transferred the call too cannot hear the caller, iv tried resetting to no avail. here is the firewall check:
  • resolving 'stun-eu.3cx.com'... done
  • resolving 'stun2.3cx.com'... done
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  • resolving 'sip-alg-detector.3cx.com'... done
  • testing 3CX SIP Server... done
    • stopping service... done
    • detecting SIP ALG... not detected
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Hi @WRSYSADMIN

1. Are your phones provisioned as STUN?

2. Are you using Re-invites on your trunk? If so then disable the re-invites from the trunk's Options >> Advanced tab.
 
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