Can't listen in on one extension

[ElementalWindX]

What would stop me from being able to listen in on one particular extension?

 

[leejor]

What is your set-up?
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[NicholasP_3CX]

In order to be able to listen in to a call you will need to meet the following prerequisites

The PBX will need to be a Professional or Enterprise license.

Both extensions will need to be in the same extension group
The extension which will be listened in will need to show their extensions presence, and active calls



The extension which will be listening in to the above extension will need to see the extension, and its active calls



Finally, the extension which will be listening in to the extension will need to have the relevant group right (or individually at the extension level)



The person listening in will need to be using a 3CX App for Windows or the 3CX Web Client

Then, from the switchboard of the 3CX Web Client, or 3CX App for Windows, right click on the call you want to listen in to, and select "Listen"

The Client of the listener will show "Barge In" at this point, but the functionality will be listening, if this was the option chosen.

 

[ElementalWindX]

Yep all of that has been done I can listen in on everybody else but this one particular extension. This is on the newest 3cx hosted in a cloud environment. Everyone is using the 3cx windows app.