Solved Can't listen to save VM messages

[outland]

Hello, A user is unable to listen to their saved messages. They get into vm. The pin is asked and they input it and can listen to new messages. The system then says to press * to listen to saved messages. You press * and are told your pin is invalid and to enter the pin. You enter the pin again and the system says invalid pin and disconnects the call.

 

[outland]

Update. It does seem to be specific to this one extension and phone

 

[JohnS_3CX]

Perhaps try to have the user call from the webclient, to eliminate the phone being the problem.

See if it works ok this way and let us know

 

[outland]

Found that if you use another phone to check that extension the same thing happens. It is down to the issue being with that extension

 

[Evolute IT]

Simply try to recreate the extension.

 

[JohnS_3CX]

You can also log into that extension from the webclient, and see if it actually has any saved messages.

 

[NickD_3CX]

...or you could try to check the Extension Settings of this extension, check if VMail has been disabled for some reason, or maybe even manually change the PIN number in case it is indeed being entered incorrectly.
One last things, don't dial DTMF tones while a phone is on Speaker, make sure you have lifted the handset. Sometimes the DTMF tones generated by the key presses can echo through the mic, resulting in duplicate DTMF tones.

 

[outland]

All set. Thanks. Was just hoping to not have to rebuild, but that did work