Can't load Company phonebook on CP925

[Javier Casares]

I deployed a Yealink CP925 conference phone with our 3CX installation with version 20 update 9. Everything went nice, but the company phonebook is not showing. Looking into the phone configuration, I see that it's looking for two files:
http://192.168.79.202/provisioning/g6es90eu8u/shared_[MAC].xml
http://192.168.79.202/provisioning/g6es90eu8u/personal_[MAC].xml
But those two files are not present in the 3CX PBX.

I modified the configuration manually in the phone to this: http://192.168.79.202/provisioning/g6es90eu8u/yealink_phonebook.xml and it works. Phonebook is loaded.

My question is, why the 3CX provisioning is setting wrong files for the phone or maybe is not creating the needed files?

Anyone knows?

 

[JohnS_3CX]

Hi,

Those are the correct file URLs. They are generated automatically as the phone requests them, so you won't find them on the disk.

Phonebooks for Yealink are generated per MAC now, to follow department and personal phone books accordingly. I have also deployed a CP925 on a Update 9 machine and I can see both the personal and company phone book just fine.

Have you tried following those URLs to see if they contain anything?

 

[Javier Casares]

Yes, and they give a 404. I might have not been clear about the "not present".

 

[JohnS_3CX]

Ok let's check the following real quick:

1. Is MCM on or off?
2. Do you have Phone > Options > Secure device provisioning on or off?
3. Is the MAC indeed correct? Delete the phone, reset it, then assign it again via PnP so we can be 100% certain.

 

[Javier Casares]

1. MCM is not available
2. Disabled
3. You got it there, it seems the phone was provisioned with the Ethernet port and then switched to Wi-Fi, this made the configuration retain the directory configuration for the previous MAC

Knowing this, is there a recommendation for devices that could have different MACs? Should be configured twice in 3CX user?

 

[JohnS_3CX]

We only support the wired LAN connection. WiFi was never tested or supported for this model.

Please try to keep it connected via wired LAN if possible.