cant login to 3cx version 20 web access

[msf]

1.i upgraded from v18 to v20 using restore file
2. username and password not working on v20 hence cant manage pbx
3.attempt to change the password not working(email reset password not working)

how can i get my new password to login?

 

[NicholasP_3CX]

Firstly, you will need to sort out the connectivity, as the page is timing out.

If you are accessing your machine internally, you will need to ensure that the machine is actually reachable on its internal IP address through your FQDN.

Secondly, what are the specifications of this machine?

Ensure your machine is specified properly, based on your user count https://www.3cx.com/docs/recommended-hardware-specifications-for-3cx/

 

[msf]

Hi Nicholas,

my connection is very stable and am able to make conference calls without timing out.

 

[bitn2]

Where is your pbx installed? If on premise, you need to configure split dns.

 

[msf]

HI Nicholas,

it installed local on premise and all the phones and extensions are working well.the only problem is we cant login to the system

 

[bitn2]

HI Nicholas,

it installed local on premise and all the phones and extensions are working well.the only problem is we cant login to the system

Did you configured split dns? You need to figure out your network problems first.

 

[NicholasP_3CX]

Check your internal IP Address on the machine. We are seeing connections to the activation server from an IP Address of 169.254.x.x and not from your 10.x.x.x IP as it was before!!!!!

 

[msf]

my IP is in range of 10.X.X.X.

 

[bitn2]

my IP is in range of 10.X.X.X.

View attachment 44390

Not the ip of your PC, the ip of your pbx.... Again, did you configured split dns?

 

[msf]

is there another to reset the password?since all the services ar running ok.i just want the password and regain my access to the system.

 

[bitn2]

is there another to reset the password?since all the services ar running ok.i just want the password and regain my access to the system.

Again.... Fix your network and you will gain access again.

 

[JohnS_3CX]

Please tell me you are not connecting your PBX to the network via WiFi....

 

[SteveITS]

@msf On your PC what does "nslookup your-FQDN.3cx.co.za" return for your server's IP?