Solved Can't login to the console after server reboot

[aungmin]

Hello, our 3CX v20 on-premise server suddenly rebooted, and when powered on, all services are running properly, but we can't login to all of the owners, system administrators, and user accounts.
We tried to reset all accounts with email and set new passwords but still can't access the console.
All softphone users get "Your extension's credentials are invalid." and desk IP phones still can make inbound and outbound calls.
We have a system backup and suggest to us if there is any way to access the console without reinstallation.

 

[NicholasP_3CX]

Before you go to any drastic measures, give the machine a graceful reboot, and see if that resolves the issue. Give it a few minutes for all the services, including the web services to come up.

Failing that, if you have a backup of the system, you can perform a command line restore of the PBX. There is however, NO command line configuration of the system.

https://www.3cx.com/docs/backup-restore-command-line/

 

[aungmin]

Hello NicholasP_3CX, your suggestion really worked, and now we can login to the console and everything is fine. I appreciate your help.