Can't make outbound calls through Telxi SIP Trunk

[CMI_MOB]

Hi, I've been struggling with 3CX setup.
Everything looks ok (green ticks everywhere), Incoming calls working well but I cant make outgoing calls.
When I try to call any DDI, I get a voice saying "This account is blocked". When I try to use the Outbound Call Test from SIP Trunk Checker, It calls ok.

Telxi support said this:
"If the calls are not visible in our portal this means that they didn't leave your 3CX server, can you please investigate again the configuration and make sure that the Outbound CallerID fields are populated with [phone number] in both places, extension and trunk level." I think I got this right.


Any ideas? Thank you!

 

[CMI_MOB]

PS: Now trying to call from SIP trunk checker and I get "No registration found" Trunk analysis show all in green

 

[bitn2]

Check this in your user:

 

[CMI_MOB]

Hi jan, yes, I confirm its fine.
Even creating a new user, without changing anything, same. Also checked in Trunk/Options
If we install the trunk in an onpremise 3CX it works with any issue.

 

[bitn2]

Is the trunk registered according to the provider? Have outbound rules been configured? Does the IP address perhaps need to be whitelisted by the provider?