Solved Can't play records through call on Windows client

[SomeFunnyUserOf3CX]

Good day!

Since 3cx v16 i can't play call records in 3CXPhone for Windows through PlayFile (listen on phone). Earlier when i want to listen my call record, just select Play on phone and accept PlayFile call. Now i only can save and play file in system audio player.


Also i can't delete call record even have allowed that feature on autosetup tab in extension settings.

3CXPhoneSystem version: 16.0.619
3CXPhone for Windows version: 16.3.0.144

 

[NicholasP_3CX]

This is the way the new 3CX App for Windows was designed. To use the functionality you require, the 3CX Web Client is what you will need to use, which will allow you to both play file and also to delete, when the relevant rights have been granted.