Can't receive incoming calls

[abinns]

I have 6 PSTN lines coming into a Grandstream GXW-4108. I can call out on the lines, transfer, conference, etc. Whenever I call any of the phone numbers, I get this debug info:

Endpoint::findSource Can not find source by following specs: From: 'unknown'; To: '10000'; Rline: '10000'; Contact: '10000'

I've tried forwarding all numbers to extension 100, I've also tried having them forward to a ring group with extension 150 (which encompasses 8 extensions). None of this has helped (and I doubted that it would have!). I've read one post that explains a little about it (http://www.3cx.com/forums/viewtopic.php?t=1035), but I still couldn't quite understand it.

I have set up and registered all 6 lines with internal extensions of 10000-10005.

What am I ding wrong? Thanks!

 

[Costas3CX]

Check the advanced configuration for the grandstream from the management console. Go to "Lines/Manage/click on the name of your gateway not the number/Show advanced options. Make sure that "Line-ID location in 'user' part of:" is in "To" field instead of "from".

And "Line-ID matching:" is in external

let me know if this solved the problem. Remember what the initial conf was in case this doesn't work to return to default state.

 

[abinns]

Didn't seem to work

Hi, that didn't seem to do the trick. I still come up with the same error msg in the Server Status screen.

-Andrew

 

[archie]

Re: Didn't seem to work

Hi, that didn't seem to do the trick. I still come up with the same error msg in the Server Status screen.

-Andrew

Sorry, Line-ID matching should be 'Internal number'