can't see call que after v18 migration

[dnaproje]

hello, we were using v15.5 before, we took a full look and then we completed the new v18 installation and restored the backup, but I can't view the call queue.

we are connected with the admin user, I should see it under ivr but it does not show up for me.

 

[VasilisV_3CX]

Hi @dnaproje,

At the time of v16's release, v15.5 Standard Edition clients were offered a v16 Pro Edition upgrade free. This is because in v16, certain features in v15.5 Standard were moved to v16 Pro.

There are two situations that can happen:

1. If at the time of upgrade to v16 or v18, the v15.5 key was commercial then we will offer an upgrade to v16 or v18 PRO.
2. If at the time of upgrade to v16 or v18, the v15.5 key was free, then it will become a v16 or v18 Standard license.

Please contact our CSR department ([email protected]) to provide you with more information with regards to your case.