Solved Can't see conference id and conference number

[Sobiera]

Since a short while the 3CX Webmeeting does not show the Conference ID and number. My Customers are really unhappy with that and it should be fixed. One Customer say that he may switch to webex or other solutions.

Referring to Direkte Einwahl in Webkonferenzen mit dem 3CX WebMeeting Update this should be available.

 

[JohnS_3CX]

Hi,

It looks like a Click2Meet URL rather than a scheduled or ad-hoc meeting

So how did you create and then join the meeting in the screenshot?

 

[JohnS_3CX]

Also: in your management console, under Settings > Conferencing > Audio, is there a number defined?

 

[Darkon91]

Dear JohnS_3CX

yes the conferencing number is defined.



Regards,
Christian

 

[JohnS_3CX]

Thanks Christian, can you also confirm if this problem happens with scheduled meetings in V16.0.7.1078?

 

[Darkon91]

Regarding your question:

Hi,

It looks like a Click2Meet URL rather than a scheduled or ad-hoc meeting

So how did you create and then join the meeting in the screenshot?

It does not matter on how the meeting gets started. If I schedule a meeting we normally see the conference number and the pin while trying to add a new person to the meeting.

1. create a scheduled meeting

2. schedule a time

3. join the meeting now

4. Try to add a person - there you normally have the number and pin but it is empty since about two weeks


addition: it does not matter if you use Chrome or Firefox ...
Regards,
Christian

 

[Evolute IT]

I had the same issue yesterday on a scheduled meeting. (The Conference ID and dial-in info didn't show)

 

[Sobiera]

The Conference Number is set, and the meeting was started via quickmeeting

 

[JohnS_3CX]

Thanks for reporting, we will investigate it further.

 

[Evolute IT]

Thanks for reporting, we will investigate it further.

Here's another I did today!



I can send you the meeting URL in DM if you need.

 

[Sobiera]

Which Version do you use? I tested this with
16.0.7.1078
16.0.619
On different Systems, we didn't changed any settings. It just stopped working the way we know it.

 

[LeonidasG_3CX]

Hi there, this seems to have been an issue related to our server software. We've made a fix and deployed it to 95% of WebMeeting servers yesterday and today. The remaining 5% of servers is expected to be updated by the end of the day today.

 

[Sobiera]

Actually it does not work on my side. I will give an update at monday.

 

[LeonidasG_3CX]

Actually it does not work on my side. I will give an update at monday.

It's either due to the remaining 5% of servers or due to some misconfiguration on your PBX. To discount misconfiguration, you'll need to make sure your PBX's port 5001 can be reached by *.3cx.net domains.