in V18 - users were setup that by default all calls were recorded. However they had an option to stop recording by just pressing the record button while in a call. This was used for situations where a credit card # was being given. It would indicate it was recording by showing the Rec button as blue.
in V20 with that same setup - the record button does nothing. It's not blue to indicate you are recording and clicking it does nothing.
Example below is an external # calling an extension directly
in V20 with that same setup - the record button does nothing. It's not blue to indicate you are recording and clicking it does nothing.
Example below is an external # calling an extension directly
