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- Nov 4, 2008
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I'm running 3CX SB edition v6.1.0 , with SNOM 360 phones.
External calls that we receive can't be transfered to another extension if the call gets answered via the "Pickup a call" dialcode.
Neither blind or attended transfers work, the external caller just hears the onhold music.
But if the call gets immediatly answered by the receptionist, and is not picked up via the "Pickup a call" dialcode, then the call transfer succeeds.
Can someone help me with this problem? Any help is appreciated!
External calls that we receive can't be transfered to another extension if the call gets answered via the "Pickup a call" dialcode.
Neither blind or attended transfers work, the external caller just hears the onhold music.
But if the call gets immediatly answered by the receptionist, and is not picked up via the "Pickup a call" dialcode, then the call transfer succeeds.
Can someone help me with this problem? Any help is appreciated!