Cant transfer to Mobile

[Jpmichaud]

Hello,

I'm having trouble with transfering to mobile

Here is the scenario:

Inbound call come in and goes into a ring group with extension 222 - 223 - 228 - 229
Extention 222 pick up the call and transfert it to extension 229
Extension 229 have ''after 5 second transfer to mobile'' as part of his forwarding rule under extension
But when the call is transferred to extension it keep ringing and never go to mobile. The 4 phone that are part of the ring group are grandstream GXP2170

Have a good day and thank you

 

[leejor]

I would check the 3CX Activity Log to see what is happening with the call.

If you dial extension 229 directly, does it complete a transfer?

 

[rgruber]

What version of 3CX are you on? Also, since 229 is the last extension in the group, try changing the "destination if no answer" in the ring group settings and see if it takes care of the issue

 

[Jpmichaud]

thank for your input but the problem was resolved the receptionist way of transferring was incorrect

 

[rgruber]

No problem, thank you