can't use dial panel

[Frank Yu]

Dears
We have a user using 3CX desktop.
When she tried to use dial panel ,the number has no response when she click. The only way we fix the issue we use webclient to connect to desktop agian. but it will back to bad after some days.
So could help we address the issue?

 

[Charles_3CX]

Can you please clarify exactly what you are referring to? Maybe send us a screenshot of what you are trying to achieve.

 

[Frank Yu]

Hello Charles,
The problem is like when i click the number on dial panel , there is no response unless we use webapp to reconnect to desktop again.

 

[TheodorosG_3CX]

This indicates that at this point the 3CX Desktop App is disconnected. Besides the dial pad, at that point are you able to navigate in desktop app or receive presence information?

 

[Frank Yu]

This indicates that at this point the 3CX Desktop App is disconnected. Besides the dial pad, at that point are you able to navigate in desktop app or receive presence information?

It already connected. i can't connect many times for dial panel. presence information means what?

 

[TheodorosG_3CX]

Are you able to see other extensions status change or calls information in the Panel?

 

[Frank Yu]

no response received.