Cant use keytones to navigate menu on other systems.

[GrahamBell1!]

Hi All

I have installed 3cx on a cloud server in our company and have had endless challenges - The issue I am having now is that when I call a company that has a phone menu. "1 for sales, 2 for support" etc it doesn't recognise any buttons I push. Push 1 and nothing happens. It sometimes works though which is irritating. Also very often the person I am calling cant hear me - its like I am muted. Yes I have thought that if they cant me the system wont hear the number tones but not sure if that is what is happening. This happens from my softphone on the pc and my mobile app.

 

[Alphabetic]

Test internally first and make sure your DTMF is working.

Are you using a support SIP provider?

 

[GrahamBell1!]

Test internally first and make sure your DTMF is working.

Are you using a support SIP provider?

Thanks for your answer and apologies for the delay - I moved my pbx to AWS and it works now. Except that the phones wont provision because of our complexed vlan system.