CDR with TIM from Tri-Line

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MisterM

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We have TIM from Tri-Line and it keeps on failing to fetch so it needs to be restarted several times per day. I'm pretty sure that it's a problem on their end but figured I would ask to see if anyone else has had any experience with this software. I haven't been able to find anything in these forums because TIM, CDR, and Tri gets excluded from searches because it's too short.

We have our PBX hosted on Azure from the Azure Marketplace. (Version 16.0.4.493)
The TIM server is on Windows Server 2019 in our vSphere 6.7 environment (hosted on our LAN)
 
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