- Joined
- Nov 19, 2020
- Messages
- 15
- Reaction score
- 2
An application built for technicians, administrators… and end clients.
Boost your efficiency, automate issue detection, and streamline support workflows.
Simple & Secure Setup
Enter the instance URL, admin login, and password
The app connects every minute to collect key operational data
If an issue or threshold breach is detected: a ticket is created automatically
Collected Data
General info: username, company name, license number & code, expiration dates
Capacity: number of simultaneous calls
License status (optional field – can be removed)
Full service status check: Audio, IVR, Database, NGINX, etc.
System metrics: CPU / RAM / Disk
Trunks & SBCs: list and status
Phones: vendor, model, MAC address, IP, firmware version
Smart Ticketing System
Automatic ticket creation for incidents or threshold breaches
Recurring tickets (e.g. license renewal reminders)
Manual ticket creation is quick and intuitive
Attach files to any instance or product
Role-Based User Access
Three user roles available:
Administrator: full access to all instances
Technician: access limited to assigned instances and tickets
Client: access limited to their instance and tickets only
Each instance is linked to relevant users based on their roles.
Customizable & Flexible
Add or remove product fields to suit your internal workflows
→ Example: internal client ID, location, etc.
Attach documentation or firmware files to specific device models
Available Integrations
Billing software
→ Sync billable tickets for streamlined invoicing
3CX system integration
→ On incoming call, the app opens the corresponding client instance
Multi-Purpose & Scalable
Although designed for 3CX, the app can also handle other workflows:
Periodic document checks
Asset follow-up
Scheduled ticket creation for recurring tasks
Boost your efficiency, automate issue detection, and streamline support workflows.
Enter the instance URL, admin login, and password
The app connects every minute to collect key operational data
If an issue or threshold breach is detected: a ticket is created automatically
General info: username, company name, license number & code, expiration dates
Capacity: number of simultaneous calls
License status (optional field – can be removed)
Full service status check: Audio, IVR, Database, NGINX, etc.
System metrics: CPU / RAM / Disk
Trunks & SBCs: list and status
Phones: vendor, model, MAC address, IP, firmware version
Three user roles available:
Administrator: full access to all instances
Technician: access limited to assigned instances and tickets
Client: access limited to their instance and tickets only
Each instance is linked to relevant users based on their roles.
Add or remove product fields to suit your internal workflows
→ Example: internal client ID, location, etc.
Attach documentation or firmware files to specific device models
Billing software
→ Sync billable tickets for streamlined invoicing
3CX system integration
→ On incoming call, the app opens the corresponding client instance
Although designed for 3CX, the app can also handle other workflows:
