Solved Certification - starting test failed!

[Thomas Nagels]

Hi,

today I tried taking the certification test for basic engineer. As soon as I clicked the "Start test" button, I was sent back to the language selection page and I can't take the test anymore! I never did get to see even the first question, but now am forced to wait 30 days.

Has anyone had this problem and can it be resolved?

 

[AWS2P]

Has anyone had this problem and can it be resolved?

Yes 3cx can, fix this for you

 

[NickD_3CX]

today I tried taking the certification test for basic engineer. As soon as I clicked the "Start test" button, I was sent back to the language selection page and I can't take the test anymore! I never did get to see even the first question, but now am forced to wait 30 days.

Hey Thomas,

This is probably because in the Customer Portal, you currently have the first/last name fields empty. What you need to do is:

1. Log into customer.3cx.com
2. Go to Menu --> My Profile (top right corner)
3. Fill in all mandatory fields, but special attention to the name which should be correct. This is what will be printed on the Certificate when you pass and cannot be changed if it's wrong.
4. Press "OK" to save settings

For any issues you have that relate to the certification process, you can contact the relevant team at [email protected] .

 

[Thomas Nagels]

Hey Thomas,

This is probably because in the Customer Portal, you currently have the first/last name fields empty. What you need to do is:

...

For any issues you have that relate to the certification process, you can contact the relevant team at [email protected] .

(Posting as a reference to other users)

Yes, that was the problem. Adding my name resolved the issue.